Our client is seeking a dedicated professional with a keen eye for detail and a passion for excellence in client service. This role offers an exciting opportunity to manage key processes and ensure regulatory compliance for a range of retirement and post-retirement products. If you have a strong background in LISP retirement and life products and thrive in a fast-paced, collaborative environment.
To manage processing and client service activities for various retirement and post-retirement products.
Key Relationships:
- Internal clients advice and advice assistants.
- PAS team.
Qualifications and Experience:
- Relevant qualification or B Com degree in finance or business management.
- 5 years experience in LISP retirement and life products.
Computer Competency Requirements:
- Proficiency in Microsoft Office suite.
Core Competencies:
- Strong administrative skills.
- Highly methodical.
- Self-starter with a broad task capability.
- Strong numerical skills.
- Attention to detail and accuracy.
- Excellent time management.
- Ability to work independently with minimal supervision.
Knowledge Requirements:
- In-depth understanding of the financial services industry and products.
- Familiarity with retirement funds and life products.
Personal Attributes:
- Excellent interpersonal skills.
- Client-oriented.
- High emotional intelligence.
Key Performance Areas / Strategic Business Deliverables:
Technical Oversight and Regulatory Compliance:
- Ensure compliance with regulatory rules and controls regarding legal administration.
- Collaborate with the legal and compliance team to address regulatory changes impacting legal administration.
- Represent the team in internal governance and management forums, such as trustee boards for retirement funds.
- Update key processes and maintain the knowledge base in line with regulatory and business rules related to legal administration.
Process Management:
- Administer and oversee processing of death, disability, divorce orders, and maintenance claims.
- Manage retirement, pre-retirement, and emigration withdrawals.
- Handle transfers related to Retirement Funds and Living Annuities.
- Process maintenance instructions including switches, change of details, and Annuity Revaluations.
- Resolve complex cases.
- Apply or cancel relevant Tax Directives and ROT applications on ITax as needed.
- Complete manual ROT requests and forms related to transfers.
- Liaise with external suppliers regarding transfers, withdrawals, and claims within SLA.
- Review and authorize legal administration team cases.
- Experience in retirement s37 death benefit allocation investigations is advantageous.
- Ensure all workflow items are actioned daily with clear notes on the workflow system.
Support to Operations Team Leader:
Assist in managing legal administration operational risks through:
- Case reviews.
- Monitoring workflow items near or over SLA.
- Reviewing pending cases.
- Assessing key risk metrics like outstanding ROTs and complaints.
